General Data Protection Regulation

Learner Personal Data


The City & Guilds Group is committed to data security and the fair and transparent processing of personal data. This privacy policy (Policy) sets out how members of the City & Guilds Group, including ILM, treat learner personal data.

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use and share your personal data, your rights in relation to your personal data, how to contact us, and how to contact supervisory authorities in the event that you would like to report a concern about the way in which we process your personal data.

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New Beginnings

“The Beautiful Life,” a book by former Anglican vicar Simon Parke writes: ‘You have been running on a treadmill for so long, but you have decided to step off. And now you are walking across the grass towards the edge of a great cliff to leap into a gorgeous void’.

The void can be seen as an empty space where you can start to see your life in a different way but and there is a but it is all about how you see yourself. New beginnings happen at every moment but only when we are paying attention to them.

New Beginnings can become the keys to liberation, a universal and essentially simple tool to enable you to see your life being lived out in a much more fulfilling way. New Beginnings does not mean you have to up sticks and leave your job, home or relationship, it simply means you get to know who you truly are and how you want to live your life. It requires you to really listen to your inner self, and to learn about what really matters to you, we all know that money is essential for living, but from working with numerous people in my coaching business I know that money alone does not bring happiness, health or love.

So what can we do if we want to create "New Beginnings", we get real with ourselves we learn to step back, to talk through what is truly important to us and what we are passionate about. We go on a journey of letting go of what is not working for us anymore and we then start to put in place new situations, new experiences, and new ways of being. We ignite a new cycle of living as we decide to close doors on old ways that no longer serve us. We learn the dance of life and the beauty of how to flow, like a leaf on a stream we learn to go with the flow.

We learn how to really sink into our thoughts, ideas and beliefs and create the mental images of how we want to live. We learn to cultivate an open mind, which leads to becoming open to new experiences. We learn to listen to our mind, body and spirit which opens the doors to becoming emotionally intelligent.

Emotional Intelligence enables us to improve our ability to understand and to manage our emotions; our thinking, and how we act. We learn to communicate in a clear and congruent way which enables us to move away from the stresses and challenges of life by becoming more trusting of ourselves and others. So New Beginnings can happen right now if you want them too. 

Be an Inspired and Empowered Leader

Inspired and Empowered Team Coaching

I recently worked with an organisation offering them some Team Coaching and the feedback from them was that they all felt Inspired and Empowered by the coaching programme.

This has lead me to looking at the programme and the reflections for me are.

If you are privileged to hold a position of any kind of leadership within your organisation, then you should be inspiring and empowering your team. You have a responsibility to listen to your workforce “your team” to support them, to praise them when they get it right, and to encourage them to grow when things go wrong. This takes talent, leadership skills, interpersonal awareness and a heap of humaneness.

There is on i in TEAM, but there is ME, so it is important that everyone feels that they belong and that they are not afraid of getting things wrong for fear of ridicule. If you are controlling as a leader then you have no team in i and you will never be able to grow an inspired and empowered team. But you will have a group of people who will learn to adjust to you and just do a job. This is such a shame, as most people want to create develop and do a good job along with feeling like they work for an incredible company.

Inspired Team Coaching focuses on future possibilities, not past mistakes and it is just like one to one coaching but it involves the whole team. Inspired Team Coaching helps team members to overcome any barriers in achieving team objectives. Team members will develop interpersonal and effective communication skills as well as understanding how to support each member of the team.

Inspired Team coaching gives you the opportunity to reflect on your personal and professional responsibility and enables you to reach your potential and improves self-belief.

It develops leadership capability of the business at all levels, while providing opportunities for high potential individuals to realise their potential and creates a culture of learning. Empowering team members to take on responsibility for supporting the objectives of the organisation.

Coaching is a management behaviour that lies at the opposite end of the spectrum to command and control.

My Inspired Team Coaching equips new and experienced leaders to accomplish growth over several areas of leadership. The coaching review helps you to identify the precise leadership interventions you need in order to improve and lead effectively. I can support you with leadership personal and professional development, by identifying the things you need to do to achieve a well balanced life and accomplish the organisational goals.

The Inspired Team Coaching programmes I have developed will give you and your team a coaching and training programme which is inclusive of all team members and accreditation can apply

Contact me for more information.

Team coaching, the difference between leadership and management

The Difference between Leadership and Management:

There are many overviews on what leadership is, and as we know leadership happens at all levels. The personal qualities I look for when developing team leaders are; determination, ability to influence, inspire, honesty, and a sense of passion for achieving the team objectives. As these characteristics are some of the key ingredients that support the development of a team member becoming a team leader.

Management is about resource management, setting up controls, directing and planning; it's about achieving aims and objectives by utilising the staff and resources available, which are most important to any organisation, but this should be an administration task, freeing up the leadership board to lead and inspire the teams within the organisation. The aim from a leadership perspective is to enable the team to achieve more, in terms of team development and team cohesion.

Good leadership and team coaching, is like a catalyst which enables team development to happen at many layers within the funnel systems of an organisation. Inspired leadership and coaching relies more on personal qualities, insights and interpersonal communication skills, as they motivate the team to work towards team objectives and not to sit in silos, they do not rule by fear, they lead and coach by example. 

Good leadership and coaching clearly identifies both the weaknesses and strengths of the teams they work with and they give insightful feedback on team member’s performance.  They always seek to give team members the tools and resources to become more effective in their work. You will notice how quickly they establish and maintain trust within the team and how the team respects them, and then maintains the trust throughout their working lives.

Outtake from my team coaching and leadership programmes.


Listening is an art by which we use empathy to reach across the space between us. Passive attention doesn’t work. Not only is listening an active process, it often takes a deliberate effort to suspend our own needs and reactions. To listen well you must hold back what you have to say and control the urge to interrupt or argue. The art of listening requires a submersion of the self and immersion in the other. This is not always easy, especially when we are interested but too concerned with controlling or instructing or reforming the other person to be truly open to their point of view.

Anytime you demonstrate a willingness to listen with a minimum of defensiveness, criticism, or impatience, you are giving the gift of understanding and earning the right to have it reciprocated. Suspending your needs long enough to hear the other person out is part of willing yourself to listen, but suspending your needs is not the same as becoming a non-person. Trying to listen when you’re really not up to it dries up your capacity to empathize. Some listeners are so fearful of exerting their own individuality that they become non-selves, tucked into others, embedded in a safe framework of obligations and duties. These people find it easier to accommodate than to deal with conflict, threats of rejection, arguments, or signs of distress in others. Such compliant people may seem like good listeners but aren’t really listening if they are nothing but a passive receptacle or reluctant sponge. Listening well is often silent but never passive.

Effective communication is not achieved simply by taking turns talking, but requires a concerted effort at mutual understanding. A good way to promote understanding is to take time to restate the other person’s position in your own words, then ask her/him to correct or affirm your understanding of their thoughts and feelings. If you work on this process of explicit feedback and confirmation until the other person has no doubt that you grasped their position, they will feel understood, and they will then be more open to hearing from you. The simple failure to acknowledge what the other person says explains much of the friction in our lives.

Furthermore, you don’t have to be responsible for someone’s feelings to be aware of them, and to acknowledge them. When two people keep restating their own positions without acknowledging what the other is trying to say, the result is dueling points of view. Whether or not someone is really listening only that person truly knows, but, if someone does not feel listened too, he doesn’t feel listened too. We judge whether or not others are listening to us by the signals we see.

Eileen Hutchinson

How do you model self-respect?

How do you model self-respect. Just as you model an example of a person with a positive self-image, how do you model self-respect? You need to identify through behaviour, that the person is both respectful of themselves and others.

They will have a sense of worth, self-esteem and confidence, an innate quality within their physiology and they will show through behaviour how they are entitled to be treated respectfully. Their confidence will be self-assuring, self-accepting of who they are and how they show up in their own life. They will act with humility in an unassuming way by carrying themselves with personal dignity, and you will notice that they never tolerate disrespect.

You must accept as true, and at a soul level that you genuinely think of yourself as a respected human being. This means first of all carrying yourself in a way that gives you personal dignity.

You need to treat yourself as a unique individual and move away from comparing yourself with others. Once you learn to respect your own individuality you move to a place of self love, “self-respect”. You will then open yourself up to achieving your unlimited potential and beginning the journey of conscious and unconscious competence around being respected.

You will view yourself as whole, total, loveable with unique attributes to share with others in the world. You will set the stage for how you want to live your life and then prepare to receive others into your life in a respectful way.

You will have a good awareness of your own self importance and self-confidence, with higher levels of self-worth and this will touch others in a way that brings joy to them. Your reputation will go before you, your energy will light the hearts of others and you will experience a heartfelt way of living.

Out take from my Beyond NLP Eileen Hutchinson